Retail and Online Shopping

How to order
COLOR RICH accepts order through the official website, Facebook, Instagram, telephone, and we will use these media or email to your order confirmation. However, we do not accept Charge on Delivery (COD)。

Official Website: http://www.colorrich.com.hk/en/products.php
INSTAGRAM: https://www.instagram.com/color_rich/
FACEBOOK: https://www.facebook.com/ColorRichLtd/
Telephone: +852 2904 6855, 1:30pm-9:30pm Hong Kong Time (Retail Shop Hotline)
Retail Shop:
1) No.35A, Kimberley Road, Tsim Sha Tsui, Phone: +852 2904 6855, 1:30pm-9:30pm
2) Shop 6P038, SkyPlaza, Terminal 2, Hong Kong International Airport, Phone: +852 3559 1457, 1:30pm-9:30pm

Payment Method
1) Local ATM transfer (please take a photo of your transfer receipt)
2) HSBC PAYME
3) PAYPAL (suitable for overseas)
4) Credit Card (suitable for overseas)
5) Pay at our retail shops

As the transaction amount would not be high for typical orders, we do not accept any cheques or offering any installment plans.
The transaction shall be completed within 7 working days, otherwise we may have to assume a cancellation of the order. We typically need at least 1~2 working days to confirm your payment.

Goods pick up or delivery service
1) You may dedicate one of our retail shops. We will send your goods there and you can pick up.
2) By local delivery (SF Express, freight collect). However, please note that your goods cannot be delivered to Hong Kong PO Box.
3) Overseas shipment is possible (EMS, shipping not included). Customers would have to take care the shipping fee in most of the cases, depending on your delivery location, total size and weight of the parcel, but we will recommend you the best way of shipping.

Delivery Time
After confirming your payment, we will issue a delivery notice, and let you know the estimated delivery date. For city area, it usually takes within 10 days, while additional 1 to 2 working days for outside city area.

All delivery dates are estimations only. The delivery time slot generally based on official hour from 9am to 6pm. We generally do not ship on Saturday, Sunday or Hong Kong public holday, but we may also have this arrangement flexibly.

As an accurate delivery tracking service might not be available from every courier agent, we cannot provide a real time tracking, however, you will still be updated with our best effort.

Please understand the deliver service could subject to substantial delay upon hoisting of typhoon signal, or under extreme bad weather conditions.

Receiving your Parcel
If you cannot receive the parcel in person, please arrange a representitive.
We recommend using "company office address" for courier deliver.

Customer Experience
If you have any opinion about our service or in case of any complaints on the product, please take photos on the product which highlight the problem with detail information, we will surely be responsive and always follow through on your case.

If you are happy with the experience, tell your friends. ^^

Personal Privacy
COLOR RICH always try the best to protect your personal information and ordering details. We always strictly protect your information from any external parties (except from judiciary bodies).

Wholesale and Export
Thank you for being interested to be a partner of us, please contact our sales team at:
Email (WholeSale) : maggie@colorrich.com.hk
Email (Export) : mavis@colorrich.com.hk
Phone (Export) : +852 2408 3862 Ms Mavis Chan (English, Chinese Mandarin / Cantonese)


Last Refresh: Thursday 17th of October 2019 04:05:01 AM
Copyright 2019 Color Rich International Ltd.